Business Continuity
Demand spikes often occur when an incident becomes a crisis, impacting business continuity planning. Organizations globally have been reacting to the recent COVID-19 outbreak, instilling… Read More »Business Continuity
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The importance of working with a good company
One of the useful work practices I learned early on was to always put yourself in the customer’s shoes. As I went through my work… Read More »The importance of working with a good company
Technology that will help small to medium sized businesses today
Technology is changing faster than ever. Thanks to technology, the global business landscape has changed dramatically and we’re in the midst of yet another fundamental… Read More »Technology that will help small to medium sized businesses today
Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind.
A few years ago, it was hard to imagine having a fax machine. Today, you hardly hear anybody using the tool. Calling a cab was… Read More »Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind.
What makes a successful BPO and contact center
Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident. I started a business which I thought… Read More »What makes a successful BPO and contact center
A few reasons for contact centers to switch to the Cloud
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful… Read More »A few reasons for contact centers to switch to the Cloud