customer experience

The Integration of AI in BPOs

by Gerry Cordero
April 18, 2024April 14, 2025
Business in general, Call Center

The Integration of AI in BPOs and Contact Centers: A strategic approach to enhancing productivity, managing attrition and producing positive customer experience: The technological landscape… Read More »The Integration of AI in BPOs

Rock Solid Customer Experience

by Gerry Cordero
March 5, 2021April 14, 2025
Call Center

Businesses strive to provide rock solid customer experience. But many fall short because one of the reasons is the lack of technology. In order to… Read More »Rock Solid Customer Experience