The technological landscape continues to evolve at a breakneck pace, leaving many of us utterly mesmerized by the innovations that unfold before our eyes. Just… Read More »The Integration of AI in BPOs and Contact Centers: A strategic approach to enhancing productivity, managing attrition and producing positive customer experience
Businesses strive to provide rock solid customer experience but many fall short because one of the reasons is the lack of technology. In order to… Read More »Rock Solid Customer Experience
A few years ago, it was hard to imagine having a fax machine. Today, you hardly hear anybody using the tool. Calling a cab was… Read More »Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind.
Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident. I started a business which I thought… Read More »What makes a successful BPO and contact center
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful… Read More »A few reasons for contact centers to switch to the Cloud
Today’s consumer demands a lot from contact centers. Customer service on all levels of communications, having a personalized experience while resolving their issues. In addition,… Read More »Solutions for Call Centers