There are a number of key advantages to using a Hosted PBX versus traditional telephone service or purchasing an office telephone system. Whether you are… Read More »Advantages of Using a Cloud-Based Communication System
Demand spikes often occur when an incident becomes a crisis, impacting business continuity planning. Organizations globally have been reacting to the recent COVID-19 outbreak, instilling… Read More »Business Continuity
One of the useful work practices I learned early on was to always put yourself in the customer’s shoes. As I went through my work… Read More »The importance of working with a good company
As I watched the recent California wildfires on TV, I can’t help but think about how I would be able to recover from a disaster… Read More »Planning for disaster
Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident. I started a business which I thought… Read More »What makes a successful BPO and contact center
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful… Read More »A few reasons for contact centers to switch to the Cloud
Recently, I had a conversation with a decision maker and I suggested for Konnect Up to build an app for their company in order to… Read More »Change at the speed of your customer
In 2013, a mortgage broker realized that the lending industry seem to be about 5 to 10 years behind other industries in terms of technology… Read More »Case study mortgage lending & real estate
Today’s consumer demands a lot from contact centers. Customer service on all levels of communications, having a personalized experience while resolving their issues. In addition,… Read More »Solutions for Call Centers