Planning for disaster
As I watched the recent California wildfires on TV, I can’t help but think about how I would be able to recover from a disaster… Read More »Planning for disaster
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A few reasons for contact centers to switch to the Cloud
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful… Read More »A few reasons for contact centers to switch to the Cloud