There are a number of key advantages to using a Hosted PBX versus traditional telephone service or purchasing an office telephone system. Whether you are… Read More »Advantages of Using a Cloud-Based Communication System
Demand spikes often occur when an incident becomes a crisis, impacting business continuity planning. Organizations globally have been reacting to the recent COVID-19 outbreak, instilling… Read More »Business Continuity
Technology is changing faster than ever. Thanks to technology, the global business landscape has changed dramatically and we’re in the midst of yet another fundamental… Read More »Technology that will help small to medium sized businesses today
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful… Read More »A few reasons for contact centers to switch to the Cloud
In 2013, a mortgage broker realized that the lending industry seem to be about 5 to 10 years behind other industries in terms of technology… Read More »Case study mortgage lending & real estate
Today’s consumer demands a lot from contact centers. Customer service on all levels of communications, having a personalized experience while resolving their issues. In addition,… Read More »Solutions for Call Centers