BPO

The Integration of AI in BPOs

by Gerry Cordero
April 18, 2024April 14, 2025
Business in general, Call Center

The Integration of AI in BPOs and Contact Centers: A strategic approach to enhancing productivity, managing attrition and producing positive customer experience: The technological landscape… Read More »The Integration of AI in BPOs

What makes a successful BPO and contact center

by Gerry Cordero
May 6, 2018April 14, 2025
Call Center

What makes a successful BPO and contact center? Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by… Read More »What makes a successful BPO and contact center