Staff Augmentation
Staffing challenges can significantly impact a business’s success. This is why Liberty Star Tech delivers skilled, polite, cost-effective, and English-speaking staff augmentation services. We dedicate ourselves to thoroughly vetting each candidate to ensure our clients receive only the best talent available.
Staff Augmentation
U.S. businesses are increasingly outsourcing to the Philippines due to its strong reputation in the global call center industry. Continue reading to learn why.
Key Reasons for Outsourcing to the Philippines
English Proficiency
The Philippines consistently ranks high in English proficiency, making communication seamless for tech support, customer service, and virtual assistant roles. English is one of the Philippines’ official languages.
Affordable Workforce
The Philippines provides a more affordable labor market compared to the U.S., helping businesses save on salary costs while ensuring competitive pay for local employees.
Skilled Workforce
The country boasts a highly skilled workforce adept in various fields, including medical billing, cybersecurity, and coding.
These factors make the Philippines a top choice for U.S. businesses looking to outsource various functions and services.
Seamless Onboarding
Identify Your Needs
Liberty Star Tech (LST) will deep dive & assess your business needs and goals. We learn about your business pain-points and goals for through outsourcing.
Project Specifications
Clearly outline the scope of work, deliverables, timelines, and quality of standards to ensure we are all in agreement and understand expectations.
Terms and Contracts
Discuss and agree on terms including pricing, payment schedules, NDAs, and performance metrics, documenting all in a formal contract.
Meet Your Team
LST will select the best candidates that would fit your objectvie. You will have a chance to speak with each member of your Team before we start your campaign.
Training
Provide necessary training and resources to your Team to establish a clear and concise understanding of your business, the process and benchmark.
Management
Implement open communication pathways and reporting frameworks to monitor progress and promptly address concerns. Periodically review the arrangement.
Additional Benefits of Filipino Staffing
Government Support
The Philippine government actively supports the BPO industry with fiscal incentives and tax breaks, making it an attractive destination for outsourcing.
Cultural Affinity
Filipinos share a strong cultural connection with Western countries, fostering better customer relationships and trust.
24/7 Operations
The time zone advantage facilitates round-the-clock activities, guaranteeing continuous service and support.
These factors make the Philippines a top choice for U.S. businesses looking to outsource various staffing functions and services.
Our Current Offering of Roles
Back Office Support
- Virtual Assistant
- Chat Support
- Mobile Application
Bookkeeping & Accounting
- Accountant – Junior/Entry Level, Mid-Level, Senior
- Bookkeeping – Junior/Entry Level, Mid-Level
Managed Security Service Provider
- Vulnerability Management
- Threat Detection
- Incident Response
Marketing Manager
- Junior Level
- Mid Level
- Senior Level
Medical Billing
- Medical Coding and Billing
- Claims and Follow Up
Project Management
- Junior Level
- Mid-Level
- Senior Level
Service Fulfillment
- Collections and Debt Recovery
- Credit Investigation
- Credit Reporting
- Debt Collection
- Recovery and Repossession
- Skip Tracing
Security Analysts
- Level 1
- Level 2
- Level 3
Technical Support Help
- Level 1
- Level 2
- Level 3
Voice – Inbound and Outbound
- Appointment Settings
- End-to-End Customer Service
- Multi-Lingual Support
