Technology is changing faster than ever.  Thanks to technology, the global business landscape has changed dramatically and we’re in the midst of yet another fundamental shift.To raise revenue, productivity and performance, businesses today need to embrace technology.  The beauty of technology is it allows employees to work anywhere, anytime. One need to follow technology trend
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A few years ago, it was hard to imagine having a fax machine.  Today, you hardly hear anybody using the tool.  Calling a cab was a hail from the curb or a phone call to their dispatch center.  Today, we have apps for calling a cab and Uber has become a household name.  Just a
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Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident.  I started a business which I thought would succeed yet, I failed miserably.  Second business failed and I lost more money. By the time I reached my third try,  a vacant call center with no clients, I
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In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform.  When consumers are unsuccessful with self-service, approximately 79% continues with a conversation with an agent.Customer expectations are constantly increasing fueling the demand for improving service, when most contact centers have not changed in over
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