In today’s fiercely competitive business environment, achieving efficiency and excellence is crucial. Our managed services are tailored to elevate your business, offering the flexibility and… Read More »Unlock your business potential
In today’s globalized economy, businesses are constantly seeking ways to optimize operations, reduce costs, and enhance value. One strategy that has proven highly effective is… Read More »Unlocking Business Potential – Outsourcing to the Philippines
The technological landscape continues to evolve at a breakneck pace, leaving many of us utterly mesmerized by the innovations that unfold before our eyes. Just… Read More »The Integration of AI in BPOs and Contact Centers: A strategic approach to enhancing productivity, managing attrition and producing positive customer experience
Businesses strive to provide rock solid customer experience but many fall short because one of the reasons is the lack of technology. In order to… Read More »Rock Solid Customer Experience
A few years ago, it was hard to imagine having a fax machine. Today, you hardly hear anybody using the tool. Calling a cab was… Read More »Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind.
Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident. I started a business which I thought… Read More »What makes a successful BPO and contact center
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful… Read More »A few reasons for contact centers to switch to the Cloud
Recently, I had a conversation with a decision maker and I suggested for Konnect Up to build an app for their company in order to… Read More »Change at the speed of your customer
Today’s consumer demands a lot from contact centers. Customer service on all levels of communications, having a personalized experience while resolving their issues. In addition,… Read More »Solutions for Call Centers