by admin | Apr 18, 2024 | Business in general, Call Center
The technological landscape continues to evolve at a breakneck pace, leaving many of us utterly mesmerized by the innovations that unfold before our eyes. Just in the last 5-6 years, we’ve witnessed a plethora of advancements that promise to reshape industries,...
by Gerry Cordero | Mar 5, 2021 | Call Center
Businesses strive to provide rock solid customer experience but many fall short because one of the reasons is the lack of technology. In order to remain in business, one must evolve with the times. Banks continue to evolve, rapidly adjusting to processes and relying...
by Gerry Cordero | May 28, 2018 | Call Center
A few years ago, it was hard to imagine having a fax machine. Today, you hardly hear anybody using the tool. Calling a cab was a hail from the curb or a phone call to their dispatch center. Today, we have apps for calling a cab and Uber has become a household...
by Gerry Cordero | May 6, 2018 | Call Center
Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident. I started a business which I thought would succeed yet, I failed miserably. Second business failed and I lost more money. By the time I reached my third try, a...
by Gerry Cordero | Apr 23, 2018 | Call Center
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful with self-service, approximately 79% continues with a conversation with an agent....
by Gerry Cordero | Mar 26, 2018 | Call Center
Recently, I had a conversation with a decision maker and I suggested for Konnect Up to build an app for their company in order to streamline their operations and gain customer satisfaction. His response was, “people don’t like apps”…. “not everybody likes sushi...
