Prioritize Cybersecurity
The CDK Global cyberattack has had a significant impact on the auto industry, affecting operations at approximately 15,000 dealerships across the United States. The breach,… Read More »Prioritize Cybersecurity
Business in general
The Integration of AI in BPOs and Contact Centers: A strategic approach to enhancing productivity, managing attrition and producing positive customer experience
The technological landscape continues to evolve at a breakneck pace, leaving many of us utterly mesmerized by the innovations that unfold before our eyes. Just… Read More »The Integration of AI in BPOs and Contact Centers: A strategic approach to enhancing productivity, managing attrition and producing positive customer experience
End of 2023 Message
As 2023 comes to an end, it is time to reflect on the amazing achievements and challenges that the technology sector has faced in the… Read More »End of 2023 Message
Advantages of Using a Cloud-Based Communication System
There are a number of key advantages to using a Hosted PBX versus traditional telephone service or purchasing an office telephone system. Whether you are… Read More »Advantages of Using a Cloud-Based Communication System
5 Essential Technologies You Should Not Ignore
Our world today has changed remarkably from a year ago. Covid-19 has forced companies into new frontiers, changing how we work and accelerating digital transformation.… Read More »5 Essential Technologies You Should Not Ignore
SD-Wan
Connectivity and reliability are the key components in order to be successful in business today. With so many users working from home, traffic being routed… Read More »SD-Wan
Business Continuity
Demand spikes often occur when an incident becomes a crisis, impacting business continuity planning. Organizations globally have been reacting to the recent COVID-19 outbreak, instilling… Read More »Business Continuity
Five Ways That Your Institution Can Avoid a Data Breach
Are you confident that your cyber security plan is robust enough to avoid a data breach? Hackers are relentless in their search for weaknesses in… Read More »Five Ways That Your Institution Can Avoid a Data Breach
The importance of working with a good company
One of the useful work practices I learned early on was to always put yourself in the customer’s shoes. As I went through my work… Read More »The importance of working with a good company
Planning for disaster
As I watched the recent California wildfires on TV, I can’t help but think about how I would be able to recover from a disaster… Read More »Planning for disaster
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