SD-Wan
Connectivity and reliability are the key components in order to be successful in business today. With so many users working from home, traffic being routed… Read More »SD-Wan
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Business Continuity
Demand spikes often occur when an incident becomes a crisis, impacting business continuity planning. Organizations globally have been reacting to the recent COVID-19 outbreak, instilling… Read More »Business Continuity
Five Ways That Your Institution Can Avoid a Data Breach
Are you confident that your cyber security plan is robust enough to avoid a data breach? Hackers are relentless in their search for weaknesses in… Read More »Five Ways That Your Institution Can Avoid a Data Breach
The importance of working with a good company
One of the useful work practices I learned early on was to always put yourself in the customer’s shoes. As I went through my work… Read More »The importance of working with a good company
Planning for disaster
As I watched the recent California wildfires on TV, I can’t help but think about how I would be able to recover from a disaster… Read More »Planning for disaster
Your business and cybersecurity
In order to scale your business, you need to be confident about your cybersecurity. Cyber threats are constantly evolving and come in many different forms.… Read More »Your business and cybersecurity
Technology that will help small to medium sized businesses today
Technology is changing faster than ever. Thanks to technology, the global business landscape has changed dramatically and we’re in the midst of yet another fundamental… Read More »Technology that will help small to medium sized businesses today
Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind.
A few years ago, it was hard to imagine having a fax machine. Today, you hardly hear anybody using the tool. Calling a cab was… Read More »Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind.
What makes a successful BPO and contact center
Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident. I started a business which I thought… Read More »What makes a successful BPO and contact center
A few reasons for contact centers to switch to the Cloud
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful… Read More »A few reasons for contact centers to switch to the Cloud
Change at the speed of your customer
Recently, I had a conversation with a decision maker and I suggested for Konnect Up to build an app for their company in order to… Read More »Change at the speed of your customer
Case study mortgage lending & real estate
In 2013, a mortgage broker realized that the lending industry seem to be about 5 to 10 years behind other industries in terms of technology… Read More »Case study mortgage lending & real estate
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