A few years ago, it was hard to imagine having a fax machine. Today, you hardly hear anybody using the tool. Calling a cab was… Read More »Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind.
Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident. I started a business which I thought… Read More »What makes a successful BPO and contact center
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful… Read More »A few reasons for contact centers to switch to the Cloud
Recently, I had a conversation with a decision maker and I suggested for Konnect Up to build an app for their company in order to… Read More »Change at the speed of your customer
In 2013, a mortgage broker realized that the lending industry seem to be about 5 to 10 years behind other industries in terms of technology… Read More »Case study mortgage lending & real estate
Today’s consumer demands a lot from contact centers. Customer service on all levels of communications, having a personalized experience while resolving their issues. In addition,… Read More »Solutions for Call Centers