Rock Solid Customer Experience
Businesses strive to provide rock solid customer experience. But many fall short because one of the reasons is the lack of technology. In order to… Read More »Rock Solid Customer Experience
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Gerry Cordero
5 Essential Technologies You Should Not Ignore
5 Essential Technologies You Should Not Ignore Our world today has changed remarkably from a year ago. Covid-19 has forced companies into new frontiers, changing… Read More »5 Essential Technologies You Should Not Ignore
SD-Wan
SD-Wan Connectivity and reliability are the key components in order to be successful in business today. Data center traffic slows down as more and more… Read More »SD-Wan
Business Continuity
Demand spikes often occur when an incident becomes a crisis, impacting business continuity planning. Organizations globally have been reacting to the recent COVID-19 outbreak, instilling… Read More »Business Continuity
Five Ways That Your Institution Can Avoid a Data Breach
Five Ways That Your Institution Can Avoid a Data Breach Are you confident that your cyber security plan is robust enough to avoid a data… Read More »Five Ways That Your Institution Can Avoid a Data Breach
The importance of working with a good company
Do you know the importance of working with a good company? One of the useful work practices I learned early on was to always put… Read More »The importance of working with a good company
Planning for disaster
Planning For Disaster As I watched the recent California wildfires on TV, I can’t help but think about how I would be able to recover… Read More »Planning for disaster
Your business and cybersecurity
In order to scale your business, you need to be confident about your cybersecurity. Cyber threats are constantly evolving and come in many different forms.… Read More »Your business and cybersecurity
Technology that will help small to medium sized businesses today
Is there specific technology that will help small to medium sized businesses today? Technology is changing faster than ever. Thanks to technology, the global business… Read More »Technology that will help small to medium sized businesses today
Contact Centers are not doing enough to integrate to the Cloud.
Contact Centers are not doing enough to integrate to the Cloud. Don’t be left behind. A few years ago, it was hard to imagine not… Read More »Contact Centers are not doing enough to integrate to the Cloud.
What makes a successful BPO and contact center
What makes a successful BPO and contact center? Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by… Read More »What makes a successful BPO and contact center
A few reasons for contact centers to switch to the Cloud
A few reasons for contact centers to switch to the Cloud In a recent study of consumers trying to resolve issues with company contact centers,… Read More »A few reasons for contact centers to switch to the Cloud
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