by Gerry Cordero | Oct 8, 2018 | Business in general
In order to scale your business, you need to be confident about your cybersecurity. Cyber threats are constantly evolving and come in many different forms. When a new type of threat is successful, hackers make a concerted effort to exploit systems for profit at their...
by Gerry Cordero | Jul 11, 2018 | Business in general
Technology is changing faster than ever. Thanks to technology, the global business landscape has changed dramatically and we’re in the midst of yet another fundamental shift. To raise revenue, productivity and performance, businesses today need to embrace technology....
by Gerry Cordero | May 28, 2018 | Call Center
A few years ago, it was hard to imagine having a fax machine. Today, you hardly hear anybody using the tool. Calling a cab was a hail from the curb or a phone call to their dispatch center. Today, we have apps for calling a cab and Uber has become a household...
by Gerry Cordero | May 6, 2018 | Call Center
Just over 10 years ago, this was not remotely in my thoughts. I stumbled upon this role by accident. I started a business which I thought would succeed yet, I failed miserably. Second business failed and I lost more money. By the time I reached my third try, a...
by Gerry Cordero | Apr 23, 2018 | Call Center
In a recent study of consumers trying to resolve issues with company contact centers, approximately 62% try resolving through self-service platform. When consumers are unsuccessful with self-service, approximately 79% continues with a conversation with an agent....
