Recently, I had a conversation with a decision maker and I suggested for Konnect Up to build an app for their company in order to streamline their operations and gain customer satisfaction. His response was, “people don’t like apps”…. “not everybody likes sushi but you have to give people options”, was my response.
In order to remain competitive in today’s business landscape, a decision maker needs to adapt with technology.
On a recent case study a company was seeking help to boost their business. They were missing approximately 40% (250-300) of their calls per day to sheer volume. Their old workflow was inadequate and inefficient. Their old on-premise solution was costing too much by not integrating with their CRM.
The solution? Tight integration with Salesforce to unify information from potential buyers and allow reps to have more informed conversations based on buyer’s specific data. In addition, a voice analytics was installed to streamline customer experience.
Results? Decreased missed call opportunities by 50%. Their implementation took only a couple of weeks to install including CRM integration.
Konnect Up Solutions is a customer advocate company partnered with over 150 technology partners. We are your answer to your business technology solution. Call us at (510) 972-3028 or email us at info@konnectupsolutions.com
