Today’s consumer demands a lot from contact centers. Customer service on all levels of communications, having a personalized experience while resolving their issues. In addition, having a poor rating can knock you off the competitive track.
Konnect Up Solutions can help solve contact center issues by helping you streamline your operations with personalized software solutions. Intuitive interface for Salesforce is one solution that will create efficiency. It can help call centers personalize customer experience across all channels to resolve issues in less time. This will help drive sales, increase customer satisfaction and help your bottom line.
In a recent case study – an electronic health record software company wanted to improve efficiency and patient interaction.
At the time, this company had an on-premise call center. It was limiting their volume of sales calls. The increase of calls were not being adequately processed by their on-premise call center.
Because of the volume of spike calls, this company needed a call center that can fluctuate with demand. This company chose a cloud – based solution with a powerful call center features that can handle the cyclical volume of calls. The features they chose was speech recognition for their company directory or to connect to the person they want to speak with. They also chose visual voicemail which transcribes voicemails into text or email format. Another solution was faxing which allows users to send and receive faxes using their own email.
By customizing solutions helps customers and agent experiences and increase customer satisfaction.
